logo
 
     
   
 

OUR PROCESS

What steps should I follow to retain your services?

If you are a new client, you can contact us via email at info@dasandprasad.com or contact our local Rep. If you are our existing or past client, you can contact your Account Manager.

How much do you cost?

The cost of hiring us depends on your service requirements. Once we receive notification of your interest, our Sales Rep will work out the details and respond to you with a detailed proposal. Our existing customers have realized an average of 20%-40% savings. Click here to receive a free quote.

After signing up, what kind of support will be available to me and who will service my account?

Upon hiring Our, you will be assigned a dedicated Account Manager who will be able to answer all of your questions. You will receive telephone, email and chat-based assistance. If required, your Account Manager will be glad to visit you personally.

Will you send someone to my office on a weekly or monthly basis?

Our personal assistance depends on the type of services you have requested. You can contact our Sales Department for specific details.

What type of reporting do I receive and how frequently are the reports generated?

We provide you with standardized reports, which are delivered monthly, quarterly or annually depending on your needs. In addition, we can also provide you with any customized reports that your business requires.

Instead of outsourcing all of my company’s accounting and bookkeeping activities, is there an option to provide assistance in a specific area like financial statement preparation, cash flow analysis, etc.?

Our accounting and bookkeeping solutions are completely scalable, so you can select the services you require and increase or decrease your requirements at any time. If your business requires assistance in a particular area like cash flow analysis or financial statements, we can customize our services accordingly.

What software programs do you work with? Can you work with my existing system?

We work with all the popular accounting software programs such as Tally. We can also work on any customized software or develop one which will be an exact fit to your accounting needs.

Who has access to my company’s financial information?

Your financials are stored in our client portal, which you can access 24/7 through a unique login ID and password we assign. You can share the login details with your employees as required. Only users who know the login ID and password can access your data.

Who owns my data?

You remain the sole owner of all your data, even if you terminate our services.

Am I still in charge of my company’s financial decisions?

Absolutely! You will be at the helm of all your financial decisions at all times.

How do I transfer data or information to you?

You can send us your company’s documents by logging on to our secure client portal. You can also send us files via mail, fax, scan or email.

How do I know Ourreceived my documents?

We send you an acknowledgement of receipt each and every time you send us documents, so you will know as soon as we receive them.

Do I need to save a document after I send it to Our?

Our electronic document management facility converts all your documents in an easily retrievable electronic format, so that you don’t need to maintain separate records after you send us your documents.

Can I allow my staff limited access to the Document Library?

This feature is currently not available. We are working to make it available soon.

What recourse will I have if I am unsatisfied with your services?

You can cancel our services by providing the cause for termination in writing (email, fax or in person). This shall be followed by a one-month cure period after which you can cancel our service. Your pending fees must be settled before cancellation of our services.

What happens to my data if I decide to terminate services?

Your data will be absolutely safe with us. Upon termination of services, we will relinquish your Tally files to you along with all the files you provided to us during the contract period. It is your responsibility to search for a new accounting application such as Tally to replace the Ourapplication.